Lifesize is the cloud | communications company offering contact center and video| meeting solutions for today’s| businesses. Our enterprise-class SaaS solutions are used by companies globally.
As a Lifesize Technical Support Engineer, Tier 1 you will provide highly technical customer support for all LifeSize products. You will build ongoing relationships with LifeSize customers to research and resolve reported problems, diagnose potential issues, and provide a constant point of contact for all product feedback.
Must have Contact Center as a Service (CCaaS) experience.
Must have 30 days or less notice period.
What you will do
• Resolve customer problems quickly, correctly, and with a smile
• Ensure a high level of customer satisfaction
• Open and manage service tickets and document action steps and resolutions
• Serve as liaison between customers and engineers by communicating problems and trends for internal resolution
• Perform rapid assessment of the nature and severity of customers issues and escalate as needed
• Assist in the collection of customer data and feedback
