Job Responsibilities: HR Contact Center Associate |amazon work from home jobs for students | amazon online jobs for housewives | amazon job vacancy | amazon online jobs
Salary: ₹20,000 a month
Company: Amazon
Location: Remote
Educational requirements: Graduate
Join Amazon’s Employee Resource Center (ERC) team and help make a difference for all Amazonians. The ERC provides HR assistance to Amazon employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, web case and chat.
In this role, team members interact directly with Amazon employees in a way that builds trust by providing accurate information and resolving issues.
Responsibilities:
• Serve as the first point of contact for leave, disability, and accommodation-related questions
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
• Build customer trust through empathetic personalized conversations
• Receive queries via phone and log contacts into the shared service case management system
• Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
Basic Qualifications:
• Bachelor’s degree; Master’s degree a plus.
• Proven ability to use Microsoft Office skills and other computer or internet-based programs.
• Demonstrated proficiency in handling customer contacts, queries, and resolutions.
• Proven ability to manage customer contacts in a fast-paced environment
