Amazon Work From Home Jobs India | Amazon Jobs In Hyderabad Work From Home | Part Time Jobs In Amazon Hyderabad

By | June 2, 2022

Amazon Work From Home Jobs India | Amazon Jobs In Hyderabad Work From Home | Part Time Jobs In Amazon Hyderabad

Job Title: HR Contact Center Associate

  • Pay Package: 15000 – 30000 a Month
  • Work Exp: 0 – 1 years
  • Organization Name: Amazon Dev Center India – Hyd –
  • Job Location: Hyderabad, Telangana
  • Qualification Required: 10th, 12th, Graduation or Any
  • Language: English/Hindi

Job Info –

  • Serve as the first point of contact for leave, disability, and accommodation related questions
  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
  • Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
  • Build customer trust through empathetic personalized conversations
  • Receive queries via phone and log contacts into the shared service case management system
  • Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
  • Have the flexibility to work a variable shifts in 24×7 work environment and subject to business needs.
  • 2+ years of Contact Center, Customer Service, Human Resources or equivalent experience.
  • Basic US legislation Leave of Absence and Accommodations knowledge.
  • Previous experience working with SalesForce or similar programs.
  • 1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
  • Knowledge of US federal and state leave and disability laws
  • Previous HR experience
  • Proven ability to manage customer contacts in a fast paced environment.
  • Proven ability to adjust to constantly changing workloads.
  • Proven ability to follow existing process with high attention to detail.


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