We are an online retailer based in London and require a full-time Ecommerce Order Fulfilment Assistant Manager.

You will be responsible for all the tasks related to the timely processing of all the customer orders and returns.

You will also be responsible for other admin tasks and customer-related tasks.

Job Overview:

• Full-time, permanent, long-term
• Work from home
• The vacancy is for 5 days per week which include either Saturday or Sunday. Open for overtime.
• Yearly Bonus

Attitude:

• The ability to work quickly & accurately
• Flexibility to increase workload in very busy times
• Team-player, someone with initiative
• The ability to work quickly & accurately
• Excellent attention to details
• Well-organized

Qualifications:

• Desirable academic background
• At least 2 years’ experience processing orders in bulk using order processing software.
• At least 2 years’ experience with processing orders and returns on Amazon, E-bay and Shopify.
• At least 1 years’ experience processing customer returns and refunds.
• Excellent communication skills – both written and verbal, articulate with good spelling and grammar.
• Good management skill
• Available to work on weekends

Main responsibilities:

• Responsible for the daily processing of the customer orders, ensuring that all the orders are dispatched on time.
• Processing customer returns, ensuring all customers who return their items receive replacements or refunds in a timely manner.
• Liaise with delivery companies, investigate and resolve the delivery and return issues.
• Process courier claims. Submit the claims with the respective couriers and communicate with them to resolve all the pending claims.
• Managing the customer claims in the forms of A-Z, eBay Cases, PayPal Cases and Safe-t claims.
• Responding to customer messages from eBay, Amazon, and our eCommerce channels in a timely manner.
• General office support to ensure all the fulfilment and other related tasks are completed on time and according to the standard procedures.

Job Type: Full-time

Salary: ₹61,020.00 – ₹85,428.00 per month

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