Customer Service Executive – Service Assurance – 12001
Purpose – Broad objective of the role
Operating Network – Key External
Operating Network – Key Internal
Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Size and Scope of Role – Other size parameters
Experience: 0-4 years
Date: 29-Apr-2022
Location: Hyderabad, India
Company: Tata Communications
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Engineer, Cisco, Technical Support, Change Management, Customer Service, Engineering, Technology, Management
Broad outline of the Role
Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation. Education: Engineering Graduate (CCNA/CCNP certification preferred)
