Customer Service Executive – Service Assurance – 12001

By | April 30, 2022

Customer Service Executive – Service Assurance – 12001

Purpose – Broad objective of the role

Operating Network – Key External

Operating Network – Key Internal

Size and Scope of Role – Financial

Size and Scope of Role – No. of direct reports

Size and Scope of Role – Total team size

Size and Scope of Role – Other size parameters

Experience: 0-4 years

Date: 29-Apr-2022

Location: Hyderabad, India

Company: Tata Communications

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills
Communication Skills

Job Segment: Engineer, Cisco, Technical Support, Change Management, Customer Service, Engineering, Technology, Management

Broad outline of the Role

Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.

Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.

Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation. Education: Engineering Graduate (CCNA/CCNP certification preferred)

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