The HP Store organisation is responsible for the hp.com Online Store business across US, Asia, Europe, LATAM & Canada. This is a multi-Billion US$ business operating in 30 countries across 10 markets, every country where HP has an online store. This organization is accountable for HP’s direct sales to consumers and small businesses, though multiple routes-to-market: online sales, inside tele-sales, and HP Brand Online Stores in online marketplaces like Amazon and eBay.

The HP Store organisation is an end-to-end business unit inside HP, a mini-HP inside HP, HP’s start-up online business with its own P&L. The organisation includes teams focused on digital marketing, online UX & merchandising, customer management, sales, category, operations, order fulfilment and post-sales service. You can consider the HP Store as HP’s retailer.

India is a key growth market for HP. In India, HP commands significant leadership in all the key customer segments – Consumer, SMB & Enterprise. Digital transformation is leading to significant shifts in customer behavior and journey which impact the existing business models & cost to serve.

The HP Online Store is a key pillar in HP’s future GTM strategy to enable best in class D2C, Brand Online Store in Marketplaces & Omnichannel model which provide a consistent & personalized experience at any and every digital or physical touch point customer chooses to engage HP. The intention is, hyper-grow the HP Online Store business & build a seamlessly pervasive omnichannel model which contributes to highly profitable annual revenue. The organization moves at start-up speed driving change management across HP to capture the online market opportunity.

The ideal candidate must have demonstrated success in leading P&L for both online commerce & physical retail coupled with strategic start-up mindset, transformational thought leadership, strong execution skills, conflict resolutions abilities & exemplary executive presence. Only qualified candidates will be considered for interview discussions.

Responsibilities

This role spans across customer Digital touch points across D2C, Brand Online Stores in Marketplaces and Omnichannel business models. The key responsibilities include:

P&L accountability for India HP Store Digital D2C business across Consumer & SMB segments. Hyper scale D2C business in near to mid-term. Hyper acquire new customers & optimize cost to serve through a differential customer coverage model across – digital, inbound call / chat & outbound touch points. Demonstrate strong sales funnel management & RAD modelling strategic leadership to improvise conversion, development & retention of customers.

Planning: quota guidelines, game-plan execution, forecast monitoring and proposal of corrective actions when gaps to track.

KPIs: Meet Revenue, GM & OP targets, HP Store inner share of business targets, and external online penetration targets.

Hyper Grow HP Official Stores in 3P marketplaces like Amazon, Flipkart, TataCliq etc. which presents the biggest opportunity in coming years.
Enable best in class seamless Omnichannel Business Model with HP World brand stores encompassing the following

Endless aisle, click & collect business models.stablish a robust coverage model to maximize online reach, uncover opportunities in underserved or under indexed geographies / segments.
Support digital reach and coverage through tail end final tier outlets.
Help scale channel ROI on HP business to build a competitive advantage for brand HP.