Team Lead- Delivery Centre
About the organization:
At Amazon, we’re working to be the most Customer-Centric company on earth. To get there, we need
exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation
team. Amazon is one of the most recognizable brand names in the world and we distribute millions of
products each year to our loyal customers
We’re seeking a Team Lead for Delivery Station for our managing our Service Partner Operations. In this
role you will be responsible for shift operations and support the Service Partners in performance
management and driving the operational plan.
KRAs
Working with the Station manager to ensure smooth function of the Amazon transportation operations
Preparation of manpower roster for daily operations in lines with the organizational rules & guidelines
Executing the delivery process from delivery station to customer address
Monitoring daily station operations & ensure that organizational targets are met without any
compromise on Customer Promise
Executing the package pick-up process from customer address to delivery station & connecting the
same to origin
Executing the package pick-up process from seller & connecting that to respective node/ delivery hub
Ensure enough bandwidth in delivery team to ensure peak time delivery management
Continuously improve the delivery process and attain a sustained level of delivery performance
improvement
Asset & infrastructure management which includes maintenance & upkeep, accounting, distribution &
custody
Conduct of various associate engagement activities to ensure smooth operations
Essential Skills & Qualifications required
Strong leadership capabilities and people management skills
Ability to work under pressure situations Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to
be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and
commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer
Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customers needs.

Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts,
including reviewing alternatives to determine advantages and associated risks.
Graduation. MBA desirable.
People management experience. Experience in handling team is highly desirable.
Experience in handling live operation preferred (wherein decisions have to be taken on the spot and
actions needs to be initiated right away)
Knowledge of city topography and road network is an added advantage
.

Industry: Internet
Functional Area: Production, Manufacturing & Engineering
Role Category: Engineering
Role: Production Engineer
Employment Type: Full Time, Permanent